• Processes and enters all signed sales orders received into the accounting system. Assists with ordering the equipment, tracking the delivery to the warehouse, as well as, coordinating with the Service and Installation Department the delivery schedule to meet customer’s timelines and availability.
• Responsible for entering customer information into logging systems such as SAP and/or Sales Force.
• Customer support expert, responsible for answering phone calls and email correspondence. Expected to connect with customers to confirm and communicate the status of the order, including notifications of any possible delays or setbacks, answering inquiries, and confirming details of orders.
• Support special project contracts, handling project documentation and collaborating with internal teams on job scope and wage data requirements as needed. 
• Partners with the warehouse, parts, and service departments to verify the availability of parts, equipment, and personnel.
• Assist with creation of invoices for all orders including following up on invoice submission through payment, along with any additional paperwork required.
• Acts as a liaison between customer and office, educating and improving the experience by promoting company products and services. Maintaining knowledge of special factory promotions.
• Forwards any potential leads and information to sales representatives according to the territory map, and effectively communicates top-level escalations to Sales Manager or General Manager

 

Education & Experience:

• High School diploma or equivalent required. Completion or pursuing an associate or bachelor’s degree strongly preferred.
• Minimum of 2 years of work experience in sales, administrative support role, or project coordination preferred. An equivalent combination of education, training, and experience will be considered.
• Experience with SAP and Salesforce, or other CRM systems, strongly preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.
• Experience in telephone and email/ticketing system-based customer support preferred.

Skills and Abilities:

• Excellent planning and organization skills; Strong project coordination skills and associated task execution. Thinks strategically; has the ability to critically assess and problem-solve by drawing on sales knowledge and previous experience.
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and change

Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 25 lbs. occasionally. For greater weight items assistive devices will be provided.
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.

This position offers:

• Medical, vision, and dental benefits 
• 401k match up to 6 percent
• 3 weeks or 120 hours of vacation plus 11 paid holidays
• Alliance Laundry Cares Scholarships: Six scholarships are available for the children of US-based Alliance Laundry Systems employees who are graduating high school seniors or currently enrolled at a college or university, or trade or technical school.
• Educational Assistance Program: All full-time employees are invited to take job-related classes or earn degrees.
• Employee Purchase Program: All team members can purchase one washer/dryer pair each calendar year at a discount and invite friends and family to receive 25% off.

Alliance Team Members Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

2024-4013

Full-Time