We’re looking for an enthusiastic individual who thrives on interaction and knows how to keep the energy alive across our franchise locations. Embark on an exciting journey with Speed Queen Laundry, LLC, where you'll craft innovative training content that sets the golden standard in our world of laundromats!

The Franchise Training Specialist will provide hands-on training to new franchise teams including Store Managers and Laundromat attendants. Focal points for the training specialist include customer service, sales, and operational excellence. 

 

Get ready to build strong alliances in person with franchisees as you champion brand standards and elevate our brand's prestige to legendary levels. But there's more—unleash your creativity as you support marketing and community outreach initatives! 

 

 

• Develop and implement training materials and additional supporting resources and tools.
• Lead in-store and remote training to maximize integration and proficiency of all franchisees' stores. 
• Support brand standards of excellence by leading, coaching, and training franchisees on customer service, sales, and store appearance.
• Develop relationships with franchisees, acting as a liaison between corporate headquarters and franchise locations.
• Assist franchisees with soft and grand openings including staging of the store for ribbon cutting ceremony.
• Consult and establish operational focus training strategies, including the train-the-trainer program designed to empower a designated member of the franchisee ownership group.
• Collaborate with the Franchisee’s manager to build and establish the community outreach program and creates partnerships within the location's territory.
• Partner with the Facilities, Marketing, and Implementation team to work on pending items pertaining to the optimization of the Franchisee, year-round.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments as necessary to enhance results.
• May represent the company at conferences, trade shows, and other events.

Education and Experience:

• High School diploma or equivalent required.

• Associate Degree, Bachelor’s degree in English/Journalism, Communication, Education, or related field, preferred. Equivalent experience will be considered.

• 2+ years of previous experience in training or education. Merchandising, Franchise or multi-unit retail environment, desired.
• Experience with developing training materials, brand guidelines and/or instructor-led training, preferred.

Skills and Abilities:

• Spanish fluency is not mandatory, though we serve a large Spanish-speaking community.
• Proficient with technology, specifically APPs, using various operating systems.
• Systems-proficient; Knowledge and experience with in-person classroom style and digital learning tools.
• Confidence in developing accurate, relevant content, including demonstrated facilitation skills. Knowledge of copyright and trademark rules for writing and delivering content and graphics
• Ability to select teaching methods appropriate for industry and audience. Present ideas in business and user-friendly language.
• Excellent planning and organization skills 
• Excellent written, verbal, and interpersonal communication skills
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. 

 Travel:

• This position requires travel (approximately 50% of work time) to deliver training and provide in-person support to franchisees. 
• Overnight stays. Flexible scheduling, including evenings and weekends. Air and road travel

 Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be provided.
• Must have a valid driver’s license.
• Must have a clean Motor Vehicle Record.

Alliance Team Members Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

2025-4579

Full-Time